How we use your information

This privacy notice tells you what to expect when Thermal Windows collects personal information. It applies to information we collect about:

  • Visitors to or websites;
  • People who use our services – those who request a quotation or purchase from us;
  • Your Rights;
  • How to contact us

Visitors to our website

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. In addition to Google Analytics we use other third party services to collect details about specific user interactions and behaviours. The website is built using WordPress, a content management system and experience platform, which also powers our website search function.

Third party website widgets and functionality

We link externally to Facebook. Once you have left Thermseal’s website you will need to refer to their own privacy policy.

Use of cookies

To ensure the best possible user experience to visitors on our site and to continue to improve this experience we use cookies which, with your browsers permission, are very small text files stored on your computer. This helps us identify things such as whether you are a returning visitor or which site referred you to us. Cookies used on this site do not hold any personal or identifiable data.

Cookies are completely safe and will expire at a set time at which moment in time they will be removed from your computer. You are completely free to delete any cookies yourself at any time or if you choose to or you can have your browser prevent them being set in the future.

For more information on the cookies and managing them we recommend visiting

People who call our helpline

When you call Thermseal Windows we may collect your telephone number. We use this information to help improve its efficiency and effectiveness. We record some calls for training, security and monitoring purposes and notes may be taken by the person receiving the call to assist in the purpose of your call. Calls that are captured by voice-recording may be retained for up to 12 months.

People who email us

We use google recapture to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Your rights

Under the UK’s Data Protection law, you have rights as an individual which you can exercise in relation to the information we hold about you.

Access to personal information

Legislation provides the right of access to personal data at reasonable intervals so that anybody can be aware of, and verify, the lawfulness of the processing – the right of access. Thersmal Windows tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘data subject access request’ under the UK’s data protection laws. If we do hold personal information about you we will:

  • Give you a description of it;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to; and
  • Let you have a copy of your personal information being processed in an intelligible form, but not necessarily copy documents with non-personal information within which your personal data might be contained;
  • Where possible the length of time we will hold it;
  • We will redact personal information of others unless they have explicitly consented to it being passed to you, as well as company sensitive and other information that is not your personal information, as deemed appropriate.

Responses to Data Subject Access Requests will be made within one month from receipt of the request, with any necessary extension up to a further two months being communicated to the requester, with an explanation as to why that is necessary. To make a request to Thermseal Windows  for any personal information we may hold you need to put the request in writing addressing it to our Privacy Office at the address provided below, or by emailing your request to To ensure we continue to ensure the confidentiality of your information, you will need to provide sufficient verification as to your identity prior to any information being released. If we do hold information about you, you can ask us to correct any mistakes (Right of Rectification) by, once again, contacting the Privacy Office. Where you object to processing and there are no overriding legitimate grounds for the processing or you withdraw consent on which processing is based and there are no other legal grounds for processing then where no exemption exists you have the right to the erasure of that personal data. There are circumstances where you may not have a right of erasure, such as Thermseal’s need to comply with a legal obligation or in the establishment, exercise or defence of a claim and Thermseal Windows will communicate any such circumstances with you as may be appropriate to your request. You have a certain rights to restriction of processing of personal data:

  • if you believe it to be inaccurate and for the time it takes for Thermseal to verify its accuracy;
  • Where processing is unlawful, but you prefer restriction of processing rather than erasure;
  • If Thermseal Windows no longer needs the personal data for the purposes of processing, but you require it for the establishment, exercise or defence of a legal claim;
  • You have objected to processing pending the verification that the legitimate grounds of Thermseal Windows to continue processing override your grounds of objection.

You have the right to object to your information being processed for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing. Your data will not be retained for the sole purpose of being able to identify you for the purposes of data subject access rights.

Links to other websites

This privacy notice does not cover any links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Complaints or queries

Thermseal Windows tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Thermseal Windows’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this, or indeed associated complaints, should be sent to the Privacy Office at the address below or via email to You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

How to contact us

If you want to request more information about our privacy policy you can email us: